Terms & Conditions

Terms & Conditions 2015/2016

1. Your Chalet Rental
a) Your chalet reservation and/or holiday booking is made between Select Chalets & Hotels Limited and the signatory of your quotation who must be over 18 years of age ('you'). All correspondence to Select Chalets & Hotels is to be addressed to: Select Chalets Limited, 30 Church Road, Burgess Hill, West Sussex, RH15 9AE, Brighton, UK (registered Company No 3440073), who act as an Agent for BOWDEN KG in Austria, an Austrian registered Company No: ATU 62306757.
b) The contract between you and Select Chalets & Hotels is in all circumstances to be governed by these booking conditions.

2. Changes by You
Amendments must be confirmed in writing, signed by you or any authorised member of your group. They will come into effect on the day they are received by Select Chalets & Hotels and acknowledged. You agree to indemnify Select Chalets & Hotels for any reasonable expenses incurred in making an amendment whether or not Select Chalets & Hotels succeeds in confirming your request.

3. Cancellation by You
a) Any cancellation will only come into effect the day written notice is received and acknowledged by Select Chalets & Hotels and will be refunded as shown in the table below.

Days before departure Cancellation charge per person
More than 90 days Deposit only
90-35 days 65%
34-22 days 75%
21-or less 100%
b) You may be able to reclaim these charges under the terms of your Insurance policy depending on the reason for your cancellation.

4. Travel Insurance
It is a condition of booking that all clients have full travel/winter sports insurance. Insurance premiums must be paid at the time of booking for cancellation cover to be effective.

5. Guest Responsibilities at the Chalet
a) As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group either before, during or after your holiday.
b) It is your responsibility to ensure that each member of your group carries adequate holiday insurance. For your safety and convenience please provide Select Chalets & Hotels with policy details before you travel.
c) Please treat the Chalet and all property with care and respect. Select Chalets & Hotels will be entitled to recover the cost of any damage caused by any member of your group before departure from the Chalet. Please ensure that your insurance policy covers accidental damage to the Chalet and its contents. Behaviour deemed unacceptable by Select Chalets & Hotels will result in the termination of your holiday and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination.
d) It is your responsibility to provide written details of any allergies and special dietary requirements of any member of your group within 30 days of your arrival at the chalet.
e) The Chalet will normally be available after 16:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 09:00 on the day of departure. Everything possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our guests is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.
f) Damage deposit is a compulsory component of your holiday to protect the owners and/or management companies of the Chalets against loss and/or damage pertaining to fixtures, fittings and possessions. This deposit is payable with your balance. Chalet inventories should be checked on arrival and any necessary deductions from deposits agreed with the local manager. An owner/management company will refund key deposits within 3 weeks of return home subject to there being no outstanding claim.
g) Children using the sauna must be fully supervised at all times by an accompanying adult.

6. Transport
a) If you are self-driving please let us know your estimated time of arrival at the Chalet.
b) Select Chalets & Hotels cannot accept responsibility for guests missing flights/ferries for any reason. No credit or refund will be given if you fail to take up a component of your rental as a result.
c) Quoted transfers are from Salzburg Airport only to Maria Alm unless otherwise stated. Supplements applicable for all other airports.

7. Select Chalets Responsibilities
a) Select Chalets & Hotels accepts responsibility for ensuring that the accommodation which you book with Select Chalets & Hotels is supplied as described in the booking information and on our website.
b) Select Chalets & Hotels accepts responsibility for any loss, death, injury or illness caused by the negligent acts and/or omissions of Select Chalets & Hotels employees, agents, suppliers, subcontractors, servants and/or agents of the same whilst acting within the scope of their employment in the provision of your holiday, except where the failure to perform or the improper performance was due to:

Your own acts or omissions.
Acts or omissions of a third party not involved with the provision of your holiday.
Circumstances which were unforeseeable or unavoidable even when exercising all due care.
c) Select Chalets & Hotels liability shall in all cases be limited in accordance with international conventions concerning transportation and accommodation.

d) In the event of death, illness or personal injury whilst on holiday during any activity that does not form part of your holiday arrangements booked with Select Chalets & Hotels, will, in its sole discretion, offer assistance in helping you resolve any claim you make against a third party.

8. Health Passports and Visas
It is your responsibility to ensure that all travel and passport documents are in proper order before you travel. Select Chalets & Hotels accepts no liability for any loss or inconvenience caused as a result of your failure to take reasonable care in this respect.

9. Any Problems
If you are ever unhappy with any aspect of your holiday, you must address your complaint immediately to the Chalet manager. In the unlikely event that your problem cannot be resolved locally, you must inform Select Chalets, in writing, of your complaint within 28 days of your return so that any rights to compensation can be examined.

10. Pets Policy
Unfortunately we are unable to accept pets at the Chalet during peak season dates. Please contact us to discuss our mid and low season arrangements.

11. Settlement of Final Invoice
a) Your holiday invoice must be settled no later than 60 days before departure.
b) We can accept payment by Visa, MasterCard, Delta and Maestro payments will be processed in £ Sterling only. A charge of 2% is levied on all credit card payments to cover the credit card charges; no charges are levied on debit card payments.
c) Prices shown in £ sterling are correct at the time of booking (euro prices calculated at exchange rate at time of booking). The right is reserved to revise prices at any time and these will become effective immediately for all bookings taken after the website is updated. No price increases will apply once full payment has been received.

12. Skiing
It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation of or are accompanied by any representative of Select Chalets & Hotels, Select Chalets & Hotels will not be liable for any injuries howsoever caused.

13. General
These booking conditions and any matters arising from them are subject to and governed by English law. To the best of our knowledge all details were accurate at the time of going live in January 2014. Select Chalets & Hotels Limited is registered in England No: 03440073. © Copyright 2015. All rights reserved.